Frequently Asked Questions
Answers on our 5 to 10 year warranty, delivery across India, box-quantity orders, returns, ISI licences, KEMPS, VIZA and VIYONA, MCBs and becoming a dealer.
About Vinayak Electricals
6Where is Vinayak Electricals located?
Our head office and our only manufacturing works are in Marol, Andheri East, Mumbai 400059. Everything we make comes from that one works. Directions, phone numbers and office hours are on the contact page.
How long has Vinayak Electricals been making electrical products?
Since 1995. Vinayak Electricals was founded in Mumbai by Babubhai Bambhaniya and started as a single workshop making switches. Today we make more than 2000 products under three brands: KEMPS, VIZA and VIYONA. There is more on the about us page.
What product ranges do you manufacture?
We make 2000+ products across the KEMPS and VIZA modular ranges and the VIYONA series: switches, sockets, modular plates, MCBs, isolators and MCB boxes, LED lights, doorbells, flex boxes, spike guards, lamp holders and accessories. The products page lists every category.
Are your products certified?
Yes. We are an ISO 9001:2015 certified manufacturer. Our ISI-marked switches are made to IS 3854 under BIS licence CM/L-7567794, our sockets to IS 1293 under BIS licence, and our MCBs to IS/IEC 60898-1 under CM/L-2544151. LED products carry a BIS registration number. You can check any licence number in the free BIS Care app.
Do you make everything yourselves?
Yes, 100% in-house at our Marol works: moulding, pressing, assembly, testing and packing. The one exception is house wire, which we sell as a traded line made for us by a partner. How our switches are made shows each stage.
How many dealers stock Vinayak Electricals products?
More than 500 dealers across India stock our KEMPS, VIZA and VIYONA ranges, and many get display boards for the modular ranges. Why dealers trust Vinayak explains what they get from us.
Products and ranges
10What is the difference between KEMPS, VIZA and VIYONA?
KEMPS and VIZA are our two modular series; VIYONA is our conventional series, and it also covers MCBs, distribution boxes, lamp holders, bells and spike guards. On the same six items at MRP, KEMPS comes to ₹1,235, VIZA to ₹977 and VIYONA to ₹608. The full comparison is in KEMPS vs VIZA vs VIYONA.
What is the difference between a modular and a normal switch?
A modular switch clips into a frame behind a separate plate, so you can swap a switch, add a socket or change the plate finish without changing the whole board. A normal (conventional) switch is a fixed unit screwed onto the board. Modular vs normal switch covers cost, looks and wiring.
Should I use a 6A or a 16A socket?
At 230 V a 6A socket carries about 1,380 W and a 16A socket about 3,680 W. Phone chargers, lamps and TVs are fine on 6A; a geyser, AC, microwave or iron needs 16A. 6A vs 16A socket lists common appliances.
What sizes of modular plates do you make?
From 1 module to 18 modules. The plate must match the back box in the wall, so fix the module count before the boxes go in. The plate size calculator works out the size from the switches and sockets you need, and modular plate sizes explained covers each size.
What colours and finishes are available in modular plates?
We make 13 modular plate designs, including Peony, Cherry, Royal, V-Wood and Glasso, in white, colours, metallic, texture, wood-look and glass finishes. Our plates are UV-protected so they do not turn yellow. Modular plate finishes compared shows each finish side by side.
Will your plates fit switches from other brands?
Our plates are designed to take the modules of all major modular switch systems. Module widths do vary between brands, so check the fit with the devices you will actually use before buying for a whole house.
Do you manufacture MCBs and distribution boxes?
Yes. Our VIYONA MCBs run from 6A to 63A, single pole to four pole, all with a 10 kA breaking capacity, made to IS/IEC 60898-1 under licence CM/L-2544151. We also make 40A and 63A isolators, MCB distribution boxes and TinyTrip MCBs, and KEMPS makes modular MCBs for the switch board.
Which MCB rating does a home need?
The MCB protects the wire, so its rating follows the circuit: typically 6A or 10A for lighting, 16A for sockets, 16A or 20A for a geyser, 16A to 25A for an AC depending on its size, and a double pole MCB or isolator for the main line. Which MCB for home goes circuit by circuit. Sizing and wiring are a job for a licensed electrician.
Do you make LED lights?
Yes: LED lamps, downlights and panels. Our catalogue prints IS 10322 against our downlights and panels and IS 16102 against our LED lamps. See the LED lights range.
Where can I see prices?
Every product page on this site shows its MRP, and the e-catalogue lists every code and price in one place. Dealer rates are not published; they are quoted directly.
Our ranges
All products
Buying, delivery and returns
8Can I buy directly from Vinayak Electricals?
Yes. We sell to anyone, including homeowners, electricians, contractors and shops. We sell in full boxes only, not single pieces. If you need one or two pieces, buy from a dealer near you. We do not have an online shop: order by phone or WhatsApp, or visit our Mumbai office.
Is there a minimum order quantity?
The minimum is one full box of a product code; we do not sell single pieces. Box size is fixed per code in our catalogue, for example 20 per box for the KEMPS K501 1-way switch and 12 per box for the VIYONA single pole MCB.
Do you deliver outside Mumbai?
Yes, we deliver all over India. Call or WhatsApp the office with your city and the codes you need, and the team will confirm delivery for your order.
What is your return policy?
You can return goods within 15 days of delivery, in the same condition you received them. Contact the office before sending anything back; the team will explain the process. The numbers are on the contact page.
How can I get a sample kit?
Request a sample kit through our enquiry form or WhatsApp our sales team. Kits are shared with genuine dealer and distributor enquiries.
How do I become a dealer or distributor?
Contact us by phone, WhatsApp or the contact page with your firm details and location, and the team will guide you through onboarding. Terms for your area are agreed in that discussion. How to become a dealer or distributor explains each step.
How much does it cost to start an electrical dealership?
Published guides put it at roughly ₹8 lakh to ₹25 lakh, but most of that is premises deposit and opening stock. Adding an electrical counter to an existing hardware shop costs much less. What an electrical dealership costs breaks it down, and dealer margins covers the other side.
What is VINAYAK KONNECT?
VINAYAK KONNECT is our loyalty programme for electricians, dealers and distributors. You earn on every purchase of our products and redeem against rewards in an Android app on Google Play. How VINAYAK KONNECT works.
Warranty and support
4What warranty do your products carry?
Between 5 and 10 years, depending on the product. Our modular plates, for example, carry a 5-year warranty. Keep the invoice and the box, because the code and batch on the box are what let us trace a product. The office can confirm the warranty for any code.
How do I report a faulty product?
Call or WhatsApp the office with the product code, the invoice and a photo of the fault, and the team will take it from there. If the product is sparking, hot or scorched, stop using it and switch off its MCB first.
Which number should I call?
Each team has its own line: sales, office and customer care. Every number also takes WhatsApp messages. The numbers, email addresses and office hours are on the contact page.
Can I get test reports before I order?
Yes. We share test reports on request before an order, so a dealer or contractor can check a product before buying. Ask the sales team for the codes you are considering.
Safety and installation
3How do I check if an ISI mark is genuine?
Look for the CM/L licence number printed on the product itself, not only on the box. Enter it in the free BIS Care app and check that the licence is live and names that manufacturer, product and Indian Standard. An ISI logo with no number is the commonest counterfeit sign. How to spot a fake ISI mark.
Why is my switch getting hot or my socket sparking?
The usual causes are loose terminals, worn socket contacts, a heavy appliance on a 6A socket, poor or counterfeit fittings, and damp. Stop using the point, switch off its MCB and call a licensed electrician. Switch getting hot or socket sparking explains what is normal and what is not.
Can I replace a switch myself?
Only after switching off the MCB for that circuit and proving the switch is dead with a tester. The new switch must match the old one in rating, module size and type (1 way or 2 way). If you are not sure, call a licensed electrician. How to replace a switch safely.
Did not find your answer?
These cover what we are asked most often. For anything specific to a product — a rating, a module size, a finish — the product pages carry the full specification, and the catalogue lists every SKU in one PDF.
Buying for a shop or a project
Trade terms, territories and the dealer price list are handled separately from the questions above. If you are buying to stock a shop rather than for one job, start at becoming a dealer or distributor — prices on this site are MRP, and dealer rates are quoted directly.
Still stuck?
Call or WhatsApp the line that matches your question — sales, office, customer care — or email us. The numbers and addresses are on the contact page, along with which line handles what.
Become a dealer or distributor
Join a network built over three decades. Territory support, scheme pricing and a full product catalogue behind every order.
Loyalty programme
VINAYAK KONNECT
Our loyalty programme for electricians, distributors and dealers. Earn on every purchase and redeem against rewards.
- Rewards
- Savings
- Prizes
- Loyalty
For electricians, distributors and dealers
Download the appWhere to find us
Vinayak Electricals, KBM Compound, I-11 (K-14), Marol Maroshi Rd, near Rainbow International, Ashok Nagar, Andheri East, Mumbai, Maharashtra 400059
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